Organizational Management & Manager Training
Organizational Management & Manager Training Headings
- SERVICE QUALITY AUDIT
- TOTAL QUALITY MANAGEMENT
- CRISIS MANAGEMENT - LOSS PREVENTION
- BEING A BETTER MANAGER
- CAREER DEVELOPMENT PACKAGE FOR MANAGERS
- TEAM WORK, mOTIVATION & SPRITING- UP-LIFTING PACKAGE THROUGH CASE LEARNING
Duration: 1 day
This training is on the auditing process aiming to provide the attendants with objective, non-biased expertised data pertaining to operational efficiency of the establishments, encompassing all major departments.
Who should attend?
All related staff
Duration: 1 day
The training will cover many topics including what is quality, quality as a concept, tests and procedures. Apart from these, different methods will be covered either. Different measurement systems and certification methods will be included along with the concept of "customer".
Who should attend?
Department Heads
Human Resource Directors
Personnel Managers
CRISIS MANAGEMENT - Loss Prevention
Duration: three hours
Shows preventive steps which can be taken to carry out the correct decision during times of crises. Explores areas for loss prevention measures and revenue enhancing steps which can be taken during such crises. Explores the opportunities for re-organisation of the enterprise during a crises. (this session does not deal with crises/emergency situations such fire, earthquake, flooding and other acts of god)
Who should attend?
Owners
General Managers
Department Heads
Human Resource Directors
Personnel Managers
Duration: 1 day
Focuses on the creating awareness for importance all supervisory positions and their status within the entire hotel organisation as well as how to improve the performance of their direct subordinates. It describes and shows the powers by which supervisors can improve their own performance as well as the performance of their subordinates. Case studies are being used to together develop an understanding for the position, the responsibilities and expectations which come with a supervisory position. Ways and means are being developed during the course of how to improve effectiveness of the supervisors by balancing and optimising the expectations of the subordinates, managers and guests.
Who should attend?
General Managers
Department Heads
Supervisors
TEAM WORK, MOTIVATION AND SPIRIT UP-LIFTING PACKAGE THROUGH CASE LEARNING
Duration: 2 days
Today's working environment absorbs all the energy we have and most of us come home exhausted and tired after those long working hours. No doubt, such frustrating work conditions decrease our satisfaction both at work and at home and thus discourage every single individual, especially the managers. This training package tries to pull the attendants out of their working environments for a while, and gives them a chance to refresh themselves while teaching them the principles of teamwork. The content is very rich and diversified. Attendants participate in games, contests, surveys, debates and lectures so that they refresh themselves and practice teamwork. Main objective is to motivate them in gaining their energy and spirit back.
Who should attend?
Managers and supervisors
